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Who is eligible for live video assistance?

This service is available to anyone who requires assistance with home testing. It may be of particular benefit to blind or partially sighted customers, or those who require visual assistance, but everyone is eligible.

Experience with LFDs has found that even with support it can be difficult for partially sighted people to deposit the precise number of sample drops into the test cassette. For that reason, people with the most serious sight impairments may find it preferable to seek assistance from a relative or friend.