We will always provide safe and effective care, in the most appropriate and clean environment.
What does this mean for me?
- Staff providing your care will be qualified and skilled with the appropriate level of experience.;
- Any person treating you will act with due care;
- We will provide your care as safely as possible;
- Care will be provided in the most appropriate setting, as close to your home as possible;
- The health care premises you attend will meet good standards of hygiene and infection control;
- Staff will always wash their hands before they examine you.
Ways you can help us
- Take personal responsibility for your own health - you can access information and support by clicking here to visit the NHS Wales app Login screen (opens in new tab), your GP, Pharmacist or any member of staff involved in your care will be happy to help you manage your condition and support you to stay as healthy as possible;
- Attend any health appointment or health related courses that we offer you;
- Tell us as soon as you can if you are no longer able to attend an appointment, or if you will not be available for any home visit;
- Arrive on time for your appointment;
- Follow any advice you are given on treatment and medication, and finish any agreed course of treatment;
- Tell staff if you are allergic to any medicines or if you have experienced any side effects after taking any type of medicine;
- Always wash your hands before entering a hospital ward, or after using the toilet. Please also use the hand gel provided;
- Please avoid visiting a patient in hospital or in a care home if you are feeling unwell or have any Covid type symptoms. You should wait 48 hours after vomiting or diarrhoea has stopped before visiting.