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Looking after our NHS

We are continuing to experience system-wide pressures across our Out of Hours services, A&E departments and GP practices.

If you or a loved one are unwell or injured, there may be other services that can provide the care that you need:

• Online symptom checker: Check your symptoms online at NHS Direct Wales here
• Self care - A lot of illnesses can be treated in your home by using over the counter medicine and getting plenty of rest. Keep a well prepared first aid kit at home: Bandages, plasters, thermometer, antiseptic, eyewash solution, sterile dressings, medical tape, and tweezers.
• Pharmacies – your local pharmacy can to do much more than dispense medication and could save a trip to your GP or hospital. From treatment for low level injuries such as sprains and strains to free confidential NHS advice and treatment for a range of common ailments such as back pain, eye infections to chicken pox, your pharmacist can help. Find out what services are available at your local pharmacy by visiting
• NHS Direct Wales / Out of Hours services - telephone 111 if your need is urgent and you can’t wait to make an appointment with your usual GP
• Minor Injury Units (MIUs) – To find out the opening times of our MIUs please visit

Additionally, if you have a relative or loved one in hospital who has been passed fit to be discharged, please help us by arranging with the ward to help get them back home quickly if at all possible – this is better for them and helps us to free up beds for other urgent care patients. While we recognise that there are different reasons why a patient may experience a delay in being discharged, any assistance that you can provide is important as it helps us to protect acute NHS resources for the next person that needs them. We’ve put together a patient information booklet to explain more –…/InpatientCareInformationBookletEN…

Ros Jervis, Director of Public Health at Hywel Dda University Health Board, said: “We are continuing to experience some really difficult periods trying to deliver urgent and emergency care services. We have clear expectations about seeing and treating patients the way we want to, but we can’t do it alone and we urgently need the public to help us. Please follow Choose Well guidance and consider alternative forms of care if possible.”