PUBLIC SERVICES OMBUDSMAN (WALES) ACT 2019
Notice pursuant to s.24(3) of the above Act.
The Public Services Ombudsman for Wales has investigated a complaint and found service failure by Hywel Dda University Health Board and has sent a report on the results of their investigation to Hywel Dda University Health Board.
The complaint related to the delivery of Ophthalmology Services.
A copy of the report will be available on the Hywel Dda University Health Board's website and for inspection by the public without charge during normal office hours at Corporate Offices, Hywel Dda University Health Board, Second Floor, Block C, Government Buildings, Picton Terrace, Carmarthen, SA31 3BT for a period of 3 weeks from Wednesday, 11 March 2026 and anyone who wishes may take a copy of this report or make extracts therefrom. Photocopies of the report or parts thereof can be provided free of charge.
Date: Wednesday, 11 March 2026
Professor Phil Kloer - Chief Executive
Download a copy of the Public Services Ombudsman's Report 202403251 here (opens in new tab).
Read the Statement from Hywel Dda University Health Board here (opens in new tab).