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Patient transport

If you are a patient and are travelling to or from hospital, you will normally be expected to organise your own transport – whether that be driving, using public transport or asking for help from family and friends.

When this is not possible, you may be eligible for our patient transport service, be able to use community transport services or get help with travelling costs.

To see if you are eligible, please use the online checker available here (opens in new tab) 

If you have recently received Non-emergency hospital transport from the Welsh Ambulance then please click here to complete a short survey about your experience (opens in new tab)

The Welsh Ambulance Services NHS Trust provide a Non-Emergency Patient Transport Service for patients across Wales who are unable, for medical reasons, to make their own way to and from their hospital appointments.

It is a vital resource to help those patients who rely on the service and it should not be used by those without a medical need.

Please note that a need for treatment does not automatically imply a need for transport. There is an eligibility process that all patients are required to go through to ensure that your needs are appropriate for the service.

For patients who are found non eligible, there is an Alternative Transport Team that can discuss transport options in your area.

You could be eligible for hospital transport if;

  • You are receiving regular dialysis or cancer treatment; 
  • You require a stretcher for the journey; 
  • You require oxygen for the journey; 
  • You need to travel in your own wheelchair; 
  • You are unable to walk without continual support; 
  • You are unable to use public transport because you have a medical condition that would compromise your dignity; 
  • You have severe communication difficulties or; 
  • You will experience side effects as a result of the treatment for your condition.

When you call, an advisor will assess you transport needs. If you are eligible, transport will be arranged for you.

For all patient transport enquiries, bookings or cancellations please ring:

Telephone: 0300 1232 303 if you are registered with GP practice in Carmarthenshire, Ceredigion or Pembrokeshire.

Opening times:

  • Monday - Friday 8.00am - 6.00pm
  • Closed weekends and bank holidays

Cancelling transport, if it is no longer needed, is very important and allows the Non-Emergency Patient Transport Service to offer the booking to another patient.

Community Transport Associations can help you find community or voluntary transport providers in your county. This is useful if you are not eligible for our patient transport service and cannot use public transport.

Pembrokeshire Association of Community Transport Organisations (PACTO)
0800 783 1584
Click here to visit the PACTO website (opens in new tab)

Ceredigion Association of Voluntary Organisations (CAVO)
01570 423 232

Community Transport Association (CTA)
01792 844 290
Click here to visit the CTA website (opens in new tab)

Central Transport Unit
You can also contact our transport team who may be able to assist you or signpost you to other local transport schemes or public transport.
Telephone: 01267 229 620
Click here to get help with travel costs (opens in new tab)

You could be entitled to help with costs depending on your circumstances. Click here for information on help with travelling costs (opens in new tab)

Returning home from hospital
If you have difficulty returning home, please speak to a member of staff, so they can help if possible. Ward sisters and hospital site managers can consider paying for a contracted taxi in the circumstance of no alternative transport for frail elderly patients and young vulnerable families. The final decision is that of the ward sister and hospital site manager.

It’s important to think early on about how you will get to and from your hospital appointment. To help plan your journey, here are some options for accessing our hospitals: 

Traveline Cymru - provides information on local bus, rail and community transport providers.

Telephone: 0300 200 22 33
Click here to view the Traveline Cymru website (opens in new tab)

Bwcabus - provides public transport for rural Ceredigion and Carmarthenshire. 

Telephone: 01239 801601
Click here to view the Bwcabus website (opens in new tab)

Download the fflecsi app to book

The app is the easiest way to use fflecsi. The app shows you where your fflecsi service is, where it’ll pick you up and when it’ll arrive.

Click here to download on Apple devices (opens in new tab)

Click here to download on Android devices (opens in new tab)

Taxi Free Phones are available in our four main hospitals:

  • Bronglais Hospital’s is located next to the A&E reception and in Outpatients
  • Glangwili Hospital’s is located next to the A&E main entrance and in Outpatients
  • Prince Philip Hospital’s is located next to Minor Injuries Unit (MIU) entrance and next to the shop in the foyer 
  • Withybush Hospital’s is located in the A&E waiting area, at the entrance to the cafe and next to the main corridor entrance
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