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COVID-19 hospital review

Learning from healthcare-acquired COVID-19 patient safety investigations

Our health board has recently concluded an extensive two-year programme of work with the National Nosocomial COVID-19 Programme, to review the unusually high number of suspected nosocomial COVID-19 patient safety incidents recorded during the onset of the pandemic.

The programme was designed to support NHS Wales organisations to undertake duties to investigate suspected nosocomial COVID-19 patient safety incidents in a proportionate way, providing as many answers as possible to patients, families, carers and staff impacted by nosocomial COVID-19, as well as maximising opportunities for learning and improvement.

National learning themes, including good practice, have been summarised in the National Nosocomial COVID-19 Programme End of Programme Learning Report, which has now been published.

Click here to see the National Nosocomial COVID-19 Programme End of Programme Learning Report (opens in new tab).

Learning from investigations will have a significant impact on people’s experiences, the quality of services, and safety of patients and service users receiving care.

The organisation continues to investigate suspected nosocomial COVID-19 patient safety incidents outside of the programme dates as part of typical review processes.

Impacted patients, families and carers who have been contacted as part of the programme can still reach us if they wish to discuss any queries or concerns, using the below details:

 

As part of NHS Wales, we extend our sincere thanks and gratitude to patients, families, carers and NHS Wales colleagues who have engaged with the investigation process.

 

Useful information

Click here to visit the Frequently Asked Questions (FAQs) (opens in new tab)

Click here to visit our Raising a complaint or concern (Putting Things Right) page (opens in new tab)

Click here to visit Complaints advocacy and support through Llais (opens in new tab)

Click here to visit Cruse Bereavement Support (opens in new tab)

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