Temporary changes are being made to how we provide our services and also visiting times in response to the Coronavirus outbreak. Patients and visitors should contact our Patient Support Team on 0300 0200 159 or HDHB.Patientsupportservices@wales.nhs.uk with any questions or concerns.
Please do not visit any of our hospital sites if you:
All visits must be pre-arranged with the ward sister or charge nurse to enable us to maintain social distancing in our wards and across our sites. This means that a pre-booked visit for one person daily can be supported, provided your visit has a clear purpose and is in the best interest of the patient, in line with the following guidance:
‘Visiting with a purpose’:
Current visiting arrangements for maternity services can be found on our 'Restarting Services' pages and choosing 'Maternity' (opens in new tab).
Please note that visitors who do not meet the criteria will be asked to use a virtual visiting option instead which is available within the hospital, such as using a tablet or mobile phone. Family Liaison Officers will be available on wards to support access to virtual visiting.
It is no longer a legal requirement for visitors to wear masks or face coverings when entering healthcare premises in Wales. However, within Hywel Dda, we will continue to support service users and the general public to wear masks/face coverings when entering our facilities in Carmarthenshire, Ceredigion and Pembrokeshire, making them available in public spaces, wards and departments.
Mandy Rayani, Executive Director of Nursing, Quality and Patient Experience, said: “On behalf of the health board I want to express our deepest gratitude to our patients, their families and our communities for their understanding and adherence to the strict hospital visiting rules that we had to impose throughout this pandemic.
“We appreciate that it is a difficult time for everyone. We will continue to support the wellbeing of our patients/service users, their families and loved ones in the best way we can, while keeping everyone as safe as possible.
“Our patient support team and family liaison officers can help to deliver essential items to patients from their family and facilitate communication through digital options/telephone; if you need their assistance please call them on and 0300 0200 159 and they will do their best to help you.”