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Hospital visiting during COVID-19

Temporary changes are being made to how we provide our services and also visiting times in response to the Coronavirus outbreak. Patients and visitors should contact our Patient Support Team on 0300 0200 159 or HDHB.Patientsupportservices@wales.nhs.uk with any questions or concerns.

Hospital visiting restrictions eased - 29 November 2021

Family and friends can now attend hospitals in Carmarthenshire, Ceredigion and Pembrokeshire to visit patients on a limited basis with prior agreement with hospital staff in line with Welsh Government guidance (opens in new tab).

While the prevalence of COVID-19 has reduced within our hospitals and in the community, the virus has not gone away. Like some other areas across Wales and the UK we are continuing to deal with cases of COVID-19 and other respiratory infections in our hospitals. As a result, visiting arrangements to all hospitals in Hywel Dda UHB are being reviewed regularly and remain subject to change at short notice.

With effect from Monday 29 November, all visits must be pre-arranged with the ward sister or charge nurse to enable us to maintain social distancing in our wards and across our sites. This means that a pre-booked visit for one person daily can be supported, provided your visit has a clear purpose and is in the best interest of the patient, in line with the following guidance:

‘Visiting with a purpose’:

  • End of life – last days of life
  • Carer – you are the carer or the nominated representative
  • Parent/Guardian – children and young people can be supported in an inpatient environment by the identified parent/guardian
  • Learning disabilities (LD) – a patient with learning disabilities may need you as their carer/next of kin to share information about their individual needs and virtual visiting may not be appropriate
  • Dementia – to support a person with Dementia as part of the ongoing support/plan of care
  • Other – for example where it is felt a visit from you may help the patient with rehabilitation, understanding of care/condition, help with dietary concerns. The ward sister may agree visiting outside of this guidance in certain circumstances.

The current visiting arrangements within our maternity services (opens in new tab) remain unchanged at this time.

Please note that visitors who do not meet the criteria will be asked to use a virtual visiting option instead which is available within the hospital, such as using a tablet or mobile phone. Family Liaison Officers will be available on wards to support access to virtual visiting.

All visitors must carry out a lateral flow device (LFD) test at home and have a negative result from that test prior to travelling to the hospital. Lateral flow self-test kits can be obtained by:

It is recommended that test results - negative or positive – are recorded on the UK Government portal here (opens in new tab)

When visiting our hospitals please remember to wear a face covering, this will be replaced by a surgical face mask at reception or ward entrance. Please remember to maintain social distancing and to clean your hands on entering the building and as often as possible using soap and water or hand sanitiser.

Mandy Rayani, Executive Director of Nursing, Quality and Patient Experience, said: “On behalf of the health board I want to express our deepest gratitude to our patients, their families and our communities for their continued understanding and adherence to the very strict hospital visiting rules that we have had to impose throughout this pandemic. 

“We appreciate that it is a difficult time for everyone. We will continue to support the wellbeing of our patients/service users, their families and loved ones in the best way we can, while keeping everyone as safe as possible.

“Our patient support team and family liaison officers can help to deliver essential items to patients from their family and facilitate communication through digital options/telephone; if you need their assistance please call them on and 0300 0200 159 and they will do their best to help you.”

Please do not visit any of our hospital sites if you:

  1. are unwell, have flu like symptoms, currently have or had diarrhoea and vomiting in past 48 hours, have been in contact with anyone with the above symptoms in the last 48 hours have an existing medical condition or are on medication that puts you at risk of infection. Infection control advice - Hywel Dda University Health Board (nhs.wales) (opens in new tab)
  2. have been asked to isolate by the contact tracing team or if you have any of the three main symptoms of COVID-19 – a new continuous cough, temperature or loss or change of taste or smell. If you experience any of these symptoms please book a COVID-19 PCR test via the UK portal (opens in new tab) or by ringing 119. You should also book a test if you have mild cold or flu-like symptoms, including runny or blocked nose, sore throat, muscle ache or pain, excessive tiredness; persistent headache, persistent sneezing and/or hoarseness, shortness of breath or wheezing.

When booking your PCR test, you will also be asked about your symptoms: if you have mild cold or flu-like symptoms, rather than the classic three symptoms, choose ‘None of these symptoms’ and then choose one of the following options to enable you to complete the booking:

  • My local council or health protection team has asked me to get a test, even though I do not have symptoms or
  • A GP or other healthcare professional has asked me to get a test.
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