NHS 111 Wales

NHS 111 Wales is the free way to contact the NHS in Wales from landlines and mobile phones. It is available 24 hours a day, 7 days a week. The service aims to provide improved access and signposting to urgent and non-urgent care services, healthcare advice, and treatment. 

You can contact NHS 111 Wales by:  

• Visiting www.111.wales.nhs.uk (opens in new tab) 
• Calling 111 from any landline or mobile.  This is free of charge, even if your phone has no credit
• For urgent mental health support call 111 and press 2 (opens in new tab)

When to use NHS 111 Wales

You can use the service for a wide range of health concerns, including when:  

• You are feeling unwell and not sure what to do or where to go
• Your GP surgery is closed, and you need advice or an emergency prescription 
• You need urgent mental health support 
• You have a minor illness like a toothache, earache, or rash 

Get help online

The NHS 111 Wales website (opens in new tab) has a range of self-help tools to help you. This includes detailed information on illnesses and services that are available.  You can also use the virtual chatbot, called ‘ALBOT’, if needed.  

This can save you time and help ensure you are in the right place for the care you need. For example, you might be able to see a pharmacist within the hour instead of waiting days for a GP appointment.  

Accessibility and language options

NHS 111 Wales is available in both English and Welsh. The website also supports accessibility tools including:  

• Recite Me for screen reading and translation  
• SignVideo for British Sign Language users  
• Relay UK for text relay services  

If English is not your first language, NHS 111 Wales can help. They can provide confidential interpreters for over 120 languages. Call 111, and in English say which language you want and wait until you will be connected to an interpreter.