PUBLIC SERVICES OMBUDSMAN (WALES) ACT 2019
Notice pursuant to s.24(3) of the above Act.
The Public Services Ombudsman for Wales has investigated a complaint and found service failure by Hywel Dda University Health Board and has sent a report on the results of their investigation to Hywel Dda University Health Board.
The complaint related to access to Learning Disability epilepsy services.
A copy of the report will be available on the Hywel Dda University Health Board’s website and for inspection by the public without charge during normal office hours at Corporate Offices, Ystwyth Building, Hafan Derwen, St David’s Park, Jobswell Road, Carmarthen, SA31 3BB for a period of 3 weeks from Thursday 9 October 2025 and anyone who wishes may take a copy of this report or make extracts therefrom. Photocopies of the report or parts thereof can be provided free of charge.
Date: 9 October 2025
Professor Phil Kloer - Chief Executive
Download a copy of the Public Services Ombudsman's Report 202401728 here (opens in new tab).
Read the Statement from Hywel Dda University Health Board here (opens in new tab).