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As an open and transparent organisation, the University Health Board is committed to routinely publishing as much information as possible.  However, if you want information which is not on the University Health Board ’s website or otherwise available through our Publication Scheme, you may ask the University Health Board for it in accordance with further provisions of the FOI Act and of the Environmental Information Regulations 2005. 

If you would like to see information or documents which the University Health Board  does not routinely publish, then you have a right to make a request.  

Write to us:
The Freedom of Information Officer, Hywel Dda University Health Board, Corporate Offices, Ystwyth Building, St David's Park, Job's Well Road, Carmarthen, Carmarthenshire, SA31 3BB       

Telephone: 01267 239730

If you are unsure what information the University Health Board might have about the matter you are interested in, please contact the Freedom of Information Officer who will be able to provide you with advice and assistance.

On receipt of your request, the University Health Board will acknowledge receipt of this and make arrangements to determine whether it holds the information that you have requested.  If the University Health Board does not have any relevant information or if an exemption applies, it will let you know as soon as possible and try and advise you where else you might be able to access the information.  If the University Health Board does have the information you request and provided that no exemptions apply, you will be provided with this within 20 working days.

If you make a request and are not satisfied with the way in which the University Health Board deals with this, you may ask for a review of any decision that has been made.  If you wish the University Health Board to undertake such a review, you should:

Write to us:

Director of Nursing, Quality and Patient Experience, Hywel Dda University Health Board, Corporate Offices, Ystwyth Building, Hafan Derwen, St David's Park, Job's Well Road, Carmarthen, Carmarthenshire, SA31 3BB



All requests for a review will be handled in line with the University Health Board’s Freedom of Information Policy and will be undertaken under the control and direction of the Interim Board Secretary / Senior Information Risk Owner. 

Click here to view the Freedom of Information Policy

If you remain dissatisfied at the conclusion of any review, you may complain to the Information Commissioner at the address below.  Generally, the Information Commissioner is unable to make a decision unless you have exhausted the University Health Board's internal review procedure. 

Write to them:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

Fax: 01625 524 510

Visit the website: Information Commissioner's Office Website

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