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Preparing for your hospital appointment


Getting to hospital

The Non-Emergency Patient Transport Service helps eligible patients to access their hospital appointments. All our staff will be wearing the relevant Personal Protective Equipment. We are reducing the number of people travelling to keep everyone as safe as possible therefore, escorts or a companion will not be allowed to travel with you unless it is essential and agreed before your journey.

In some instances, patients may travel in a shared ambulance, but this will adhere to social distancing rules. You may be asked to wear a face mask and use hand sanitiser to keep everyone as safe as possible. It is vital that transport is kept for those who have no other alternative. To check if you are eligible for the service or to cancel transport please visit the website or call 0300 123 2303. To check your eligibility please click here.

Public Transport

You will need to wear face covering when using public transport or a taxi. If you have received advice to shield, you will need to wear a surgical face mask. Masks, handwashing and social distancing keep us all as safe as possible.

Driving and parking

Please park your car at the hospital as per your normal practice. We would suggest parking as close to the nearest entrance as possible.


Face Coverings in Hospital

To keep our visitors, patients, and staff safe, all members of the public must wear a face covering before entering any of our hospitals and health care facilities, unless they meet the criteria for not wearing a face covering. The Welsh Government has made it a legal requirement for face coverings to be worn in all indoor public places. Read more about face coverings within Hywel Dda here.


Being accompanied

You will need to enter the hospital by yourself, unless the staff have agreed that a carer may attend with you. If driven by a friend/ relative they can remain in their car to wait for you. We want to keep our hospitals as safe as possible by minimising the number of people.


Waiting rooms

To minimise waiting, we ask you to attend at your allocated appointment time and not before. There will be restrictions on the number of seats and refreshments may not be available. Please ensure you follow the signs in the department waiting area about where you can sit or stand.



Please bring your medication with you to your appointment. It will help the staff who are caring for you.


PPE- Personal Protective Equipment

While caring for you, our staff who are treating you and within 2M of you will be wearing PPE and will follow all the necessary safety precautions. This could include masks, visors, aprons and gloves as required.


Please follow the below methods to reduce the risk of coronavirus transmission:

Do not attend hospital if you or someone in your household feels unwell or is self-isolating

Wash your hands or use alcohol gel on entering and leaving the Department/ hospital site

Follow the signs/directions within the department Maintain a 2 m (over 6 ft.) distance between people

If you have any concerns, please speak to a member of staff. We are here to help and support you during the pandemic and keep you and our staff safe. Check the facts about Coronavirus by clicking here. If you wish to speak to someone in the Health Board you may wish to call the number on your appointment letter. For other issues please call: 0300 0200 159