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Preparing for your hospital appointment

Please follow the below methods to reduce the risk of transmission of infection:

Do not attend hospital if you or someone in your household feels unwell or is self-isolating

Clean your hands or use alcohol gel on entering and leaving the Department/ hospital site

If you have any concerns, please speak to a member of staff. We are here to help and support you and our staff safe. If you wish to speak to someone in the Health Board you may wish to call the number on your appointment letter. For other issues please call: 0300 0200 159


Getting to hospital

The Non-Emergency Patient Transport Service helps eligible patients to access their hospital appointments.

In some instances, patients may travel in a shared ambulance. You may be asked to wear a face mask and use hand sanitiser to keep everyone as safe as possible. It is vital that transport is kept for those who have no other alternative. To check if you are eligible for the service or to cancel transport please visit the website or call 0300 123 2303. To check your eligibility please click here.

Face coverings in hospital

It is no longer a legal requirement to wear a face covering in public areas in our healthcare facilities. There are a small number of clinical wards/departments where there is still a requirement to wear a face mask. If this is the case this will be well communicated to you before your arrival. You may also be asked to wear a mask if you are entering an area where patients with COVID or other respiratory infections are being cared for. Notices will be displayed to tell you what to wear and when.

You may wish to continue to wear a mask/face covering when entering our premises. Face masks will be made available at main and ward/departmental entrances to support you to do this. 

PPE- Personal Protective Equipment

While caring for you, our staff who are treating you and looking after other patients may be wearing PPE and will follow all the necessary safety precautions. This could include masks, visors, aprons and gloves as required.

Being accompanied

We want to keep our hospitals as safe as possible by minimising the number of people who enter the buildings. However, you may bring a carer, friend or relative with you to your appointment as appropriate.

Waiting rooms

To minimise waiting, we ask you to attend at your allocated appointment time and not before.


Please bring your medication with you to your appointment. It will help the staff who are caring for you.


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