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Can I receive live video assistance with my test at home?

Live Video Assistance (LVA), powered by the free Be My Eyes app, connects an individual to a call handler via a live video call. Once connected, the call handler can see what is in front of the caller’s smartphone camera, enabling them to provide the individual with visual assistance as they complete a task such as at-home coronavirus testing.

LVA has been trialled by NHS Test and Trace in partnership with four leading sight loss charities (RNIB, Macular Society, Visionary, and Thomas Pocklington Trust), and has evidenced that it is an effective service which increases the accessibility of home testing, particularly for those with a visual impairment. The call handler is specially trained and will keep personal information confidential.

Be My Eyes and NHS Test and Trace are offering this free service to any customer who feels they would benefit from visual assistance as they complete a home test.