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Waiting list support service (WLSS)

If you are a patient on a waiting list for treatment, or know someone who needs support whilst they wait, the waiting list support service can help.  We:

  • Offer a single point of contact and will provide support and advice on managing your health and keeping healthy
  • Will discuss what matters to you and signpost referrals to other health care of community based services
  • will review your situation while you are on the waiting list, to see if there is any additional support that could help improve your quality of life and independence and support you to take control over your condition whilst waiting
  • can provide reassurance and advice on what you can do if your symptoms deteriorate. 

You can contact the WLSS in a variety of ways (by telephone or email), our office is open Monday to Friday from 9.00am to 5.00pm (excludes bank holidays). Outside of these hours, please leave a message and a member of the team will call you back during office hours.

Telephone: 0300 303 8322 and choose option 3


Patient pathways


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