What will I be asked?

Tracers will ask you to confirm your identity through asking you to confirm your full name, date of birth and address prior to moving onto questioning. You will also be asked for details of members of your household.

The tracing team member will provide advice on the next steps to be taken following a positive test result, for example on staying at home (self-isolating) and things like advice on hand washing and other hygiene measures for you and your household.

They will also gather information on the places you have visited recently and the names and contact details of people you were in close contact with in the 14 days before your symptoms started. This will help them in trying to identify the source of the infection, as well as anyone who may have been exposed to the virus during the individual’s infectious period.

Contact tracers will get in touch with all identified close contacts and provide advice according to their circumstances.

You will never be asked:

For bank, PIN or payment details as there is no cost to being part of the testing or tracing programme.
For personal information about other accounts such as social media accounts.
To call any premium numbers such as those beginning with 09 and 087.
To set up a password or PIN number over the phone