We will always treat you with dignity, respect and kindness.
What does this mean for me?
- Our staff will introduce themselves, wear identification badges, and greet you in a warm, friendly and kind manner;
- We will be open and honest in all of our communications;
- We will listen to you and consider your needs and wishes and act on them so you receive the right care for your individual needs;
- We will treat you fairly and equally, regardless of age, disability, sex, sexual orientation, gender identity/gender expression, marriage or civil partnership, pregnancy and maternity, race, religion or belief (including no belief);
- We will respect your right to privacy.
Ways you can help us
- Tell staff about your preferences, needs and wishes so that we can act on them and make a note on your care record;
- Treat our staff with dignity and respect. Aggression or violence including written abuse or threats towards our staff, other patients or their families/carers/friends, may result in you being refused access to our services;
- Treat staff, other patients and their family and friends equally and fairly, regardless of race, age, disability, sex, gender identity/gender expression, sexual orientation, pregnancy/maternity, religion or belief;
- Respect the privacy of other patients.