We will always communicate with you in a way that meets your individual, language and communication needs.
What does this mean for me?
- Our staff will communicate in the way you prefer or need;
- Once we are aware of your communication and language needs, we will put in place appropriate support and make a record of your preferences;
- We will give you the opportunity to request support in advance of your appointment, including from family members, carers or advocates (someone who can support you with speaking up or will speak up on your behalf);
- If you have specific needs, such as dementia, deafness, sight loss, learning disabilities or a brain injury your communication needs will be agreed with you and support arranged;
- We will give you written information to meet your individual needs at the right time;
- You will receive the same standard of service, regardless of your language or communication needs.
Ways you can help us
- Let us know before your appointment if you need an interpreter or other communication support, as we can arrange this for you;
- If you do not understand what you are being told, please tell our staff and ask for the information to be explained further or provided in a way that you can understand. If you do not understand the written information you have been given, please tell us so that it can be provided in a format that meets your needs;
- Let us know if you need us to arrange for an independent advocate to attend your appointment or be present to help you communicate your views.