Encourage you to share your experiences

We will always support and encourage you to share your experiences of health care, both good and bad, to help us improve the way we do things.

What does this mean for me?

• We will ask you to tell us about your experience as we want to know when things have gone well or if you have had a poor experience. Details of how you can provide feedback can be found here by clicking here to visit our main patient support services page (opens in new tab);
• You can provide feedback about any hospital, community service, GP practice, pharmacist, dentist or optician. This will also include any service that has been arranged by our Health Board, for example if you need to attend another hospital outside of the Health Board area for specialist treatment;
• We may text or phone you, or send you a survey questionnaire, asking for your feedback on the service you have received, to help us improve experiences and the quality of your service;
• You can ask for an independent advocate to help you give your views or help you to raise a complaint. Click here for further details of our advocacy services (opens in new tab).

Ways you can help us

• Give us your feedback – we welcome positive or negative feedback – about the care and treatment you have received or about the NHS generally;
• If you have feedback, you can:
  • Speak to a member of staff or the Patient Support Team;
  • Raise a formal complaint;
  • Click here to send us a compliment about a member of staff or service via ‘The Big Thank You’ 'Big Thank You' online form (opens in new tab);
  • Use feedback on our website. Click here for the patient support services (complaints & feedback) webpage (opens in new tab);
  • Take part in the surveys either provided to you when you are in hospital or attending appointments;
  • If you do not wish to receive these messages, please tell us and we will ensure you do not receive them in future.