All our Emergency Departments (A&E) are under significant pressure. You can help us by choosing carefully how you use our services, so that we only see people with urgent or emergency care needs in our A&E departments. Our webpage here explains when to use A&E or alternative services (opens in new tab). Thank you for your support and for helping us to help you.
In a medical emergency, when someone is seriously ill or injured and their life is at risk (such as unconsciousness, difficulty breathing, a suspected heart attack or stroke, chest pain, heavy blood loss, serious injury or severe burns), you should dial 999.
If you have urgent care needs that won't wait but are NOT 999 emergencies, please dial 111 for NHS Direct Wales (opens in new tab) for health advice and support. The number is free to call and this service is available 24/7 and includes our GP-out-of-hours service.
If you are deaf or hard of hearing and don’t use BSL or have access to a computer, tablet or smartphone, you still contact 111 via Next Generation Text/Text Relay (previously known as Type Talk) by dialling 18001 111.
If you need to talk to someone urgently about your mental health, or you’re concerned about a family member, call NHS 111 Wales and select option 2. You will be connected directly to a mental health professional in your area and will not need to wait long. The number is free to call from a landline or mobile, even if you have no credit on your phone. You can also choose an option for someone to call you back.
It is important to prioritise your mental health and wellbeing. You can also call if you are not sure where to turn to get advice and guidance on your mental health.