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'See on Symptom' Patient Guidance Note

What is a “See on Symptom” (SoS) appointment?

Your clinician may have advised you that you are a “see you on symptom” patient.  This means that you have a short term condition and that a routine follow up appointment is not required for a number of reasons.  It could be your treatment has been completed or your condition is being well managed and no further clinical intervention is required at this time. 

However, if you experience any problems with your treatment or a flare up of your condition you can still contact us.  Your clinician will have advised that you can contact us and ask for a “see on symptom” appointment. This will be within a timeframe provided by your clinician for up to a year.


How will I know what symptoms to look for and how do I contact you?

Before being discharged, you will have been advised what symptoms to be aware of and what timeframe they would expect these to occur.  This will be listed in your discharge letter.  If you have any concerns about your condition or experience a ‘flare up’ of your symptoms, you need to contact your clinical team. 

You can do this either using the telephone number on the letter or through our Contact Centre.


Our Contact Centre telephone number is 0300 303 9642.

Monday to Friday from 8.00am until 6.00pm (excluding bank holidays)

When you call, ask for a “see on symptom” appointment. 

For any new treatment requests you should discuss this with your GP or another health care professional first.


What happens next?

The call handler will ask you some information, such as:

  • your hospital reference number (found at the top of any hospital correspondence);
  • your date of birth;
  • your contact details;
  • the name of speciality and the condition you are requesting a “see on symptom” appointment for. 

The call handler will then arrange for a member of the clinical team to contact you to discuss your symptoms.  They will provide advice and guidance on what to do next. 

They can arrange for further tests, if required, or book an appointment for your treatment or condition to be reviewed. 


What is the benefit of a “see on symptom” appointment?

“See on symptom” is designed to support and encourage you to co-own your health care.  It will help support you to self-manage your care decisions and share the decision making with your clinicians.  

It also helps us to free up appointment availability for patients, so you’re seen at the right time.

We are continually trying to improve the way that we communicate with our patients, helping to reduce the need to travel to a hospital site.  For instance, we may use of telephone and video consultations for your appointments.



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