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Adult service feedback

October 2024 to December 2024

 

Accessibility

Your experience communicating on the phone with the Audiology Service?

  • 100% very satisfied

The time you waited for your appointment?

  • 73% very satisfied
  • 20% satisfied
  • 7% dissatisfied

The Postal Repair Service (if you have used it)?

  • 100% very satisfied

 

Surroundings

Your welcome reception?

  • 100% very satisfied

The appearance of the clinic rooms?

  • 80% very satisfied
  • 20% satisfied

 

Information

The information you received with the appointment letters?

  • 83% very satisfied
  • 17% satisfied

The verbal/written information you received at your appointments?

  • 93% very satisfied
  • 7% satisfied

The information on the noticeboards?

  • 92% very satisfied
  • 8% not applicable

 

Staff

The professionalism of the Audiology team?

  • 100% very satisfied

 

Treatment

The opportunities you were given to discuss any problems or difficulties?

  • 96% very satisfied
  • 4% satisfied

Any explanations you were given?

  • 100% very satisfied

How well we understood your hearing problems?

  • 100% very satisfied

How we involved the family member or friend you brought with you (if you came with someone)?

  • 100% very satisfied

 

Overall

The Audiology Service you received?

  • 100% very satisfied
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