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Learning disability packs rolled out across local emergency departments

Smiling hospital staff working in the emergency department at Glangwili Hospital / Prince Philip Hospital’s AMAU / the emergency department at Withybush Hospital / the emergency department at Bronglais Hospital holding a copy of the learning disabilities

08 December 2025

Following a successful pilot at Glangwili Hospital’s emergency department, Hywel Dda University Health Board (UHB) has rolled out Learning Disability Packs across Carmarthenshire, Ceredigion, and Pembrokeshire. 

These packs are designed by the health board’s Learning Disabilities Team to make emergency hospital visits less stressful and more accessible for adults with learning disabilities. They provide clear, simple information and reassurance for patients and their families. 

The pack is available at Bronglais, Glangwili, Withybush hospital’s emergency departments (A&E) and Prince Philip Hospital’s Acute Medical Assessment Unit (AMAU).

It is designed to provide clear, simple information and reassurance and includes: 

  • Easy Read information 
  • Pictures and symbols to aid understanding 
  • Details about what will happen during the visit 
  • Information about staff who can help 

To ensure the packs are offered promptly, the Learning Disabilities Team is working closely with front-of-house staff and holding staff drop-in sessions. Posters will also promote their availability throughout departments and patients, or their carer can ask for a pack at the reception desk.  

“These packs were developed to help make emergency care less stressful and more accessible for adults with learning disabilities. We’re delighted these packs are now available across our hospitals,” said Melissa Evans, Learning Disabilities Health Facilitation and Liaison Team Manager, at Hywel Dda UHB.  

Anyone with a learning disability is also encouraged to complete a Health Profile and share it with health workers when visiting hospital. This profile includes essential information for health workers and can be used across all health and social care appointments.  

Melissa added: “A Health Profile is an important communication tool for people with a learning disability. It can include information about how to communicate, their medication and allergies, and the reasonable adjustments they may need.  

“Everyone is different, so we encourage anyone with a learning disability to fill in a Health Profile and take it with them when you need to go to hospital or see health and social care staff.” 
Health Profiles are available to download at www.improvementcymru.net/health-profile (opens in new tab) along with advice on how to fill it in.