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Share your views on changes to non-urgent mental health referrals in north Ceredigion

22 May 2025

Hywel Dda University Health Board is seeking feedback to understand how temporary changes to non-urgent adult mental health referrals in North Ceredigion are impacting service users.

These changes, introduced in March 2025 for a period of six months, aim to reduce patient waiting times and ease pressure on the community mental health team amid ongoing staff shortages and recruitment efforts.

Patients who visit their GP and require non-urgent mental health support are now being asked to contact the NHS 111 Wales Option 2 mental health support service, rather than being referred directly to the community mental health team by their GP.

NHS 111 Wales Option 2 connects patients directly with a local mental health wellbeing practitioner, who is always supported by a registered mental health nurse. This enables faster access to mental health advice, assessment, and support.

The service is available 24 hours a day, seven days a week and is free to call from a mobile, even if you do not have any credit.

GPs can still refer patients with urgent or complex mental health needs directly to the community team. They also have access to a professional NHS 111 Wales Option 2 line if they are concerned that a patient may not call the service themselves or is unable to do so. This will enable the NHS 111 Wales Option 2 team to contact the individual directly.

“Understanding how our service users have been impacted by this temporary change is important to help us in our decision making going forward,” said Liz Carroll, Director of Mental Health and Learning Disabilities at Hywel Dda UHB.

"Thank you to everyone who takes the time to share their views with us.”

Please share your views by Monday 14 July 2025 by: