{My} Dentists Hendy-Gwyn and Quay Street return NHS Dental contract

7 September 2023

{My} Dentist have made the difficult decision to return two of their General Dental Services (NHS) contracts to Hywel Dda University Health Board (UHB) on 30 November 2023.

This will mean that from 1 December 2023 these Practices will no longer be providing NHS dental care.

However, up until that point, both practices will provide any urgent care which patients require until 30 November 2023 and will ensure completion of any treatment commenced before that date.

The Health Board will provide patients who had previously received NHS dental care from {My} Dentist at Hendy-Gwyn, Whitland and Quay Street, Haverfordwest Dental Practices with information about their ongoing care, and the options available to them whilst the Health Board works to find a new Service Provider for the area.

Jill Paterson, Director of Primary Care, Community and Long-Term Care for Hywel Dda UHB said: “The Health Board would like to thank patients for the support that they have given to both Practices over the years and appreciate the impact that this will have on the local population.

“The Health Board is working to find a long-term solution which secures this important service for the area as soon as possible.”

Following the termination of NHS contracts, patients who are experiencing dental pain should contact 111 to access an urgent access appointment which is available 7 days a week.

Patients who are an NHS patient affiliated with {My} Dentist Hendy-Gwyn and Quay Street Dental practices can contact the Health Board by emailing HDHB.Dental.hdd@wales.nhs.uk or by telephoning 0300 303 8322 extension 4 to be put on a holding list for the new practice once the service is in place.

We ask that patients refrain from calling alternative Dental Practices in the areas at this time, as these Practices are experiencing an overwhelming volume of calls.

For information on how you can access NHS dental care at another practice, please visit hduhb.nhs.wales/healthcare/services-and-teams/dental (opens in new tab) or contact the Dental Services Team on HDHB.Dental.hdd@wales.nhs.uk