Neyland and Johnson Surgery patients encouraged to have their say

01 August 2022

Hywel Dda University Health Board is encouraging patients to have their say following the resignation of the General Medical Services Contract by Neyland and Johnston Surgery.

The contract resignation follows the planned retirement of a GP partner and several unsuccessful attempts by the Practice to recruit more GPs to work in the Practice.

Patients should remain registered at the Practice and should continue to access services such as appointments and prescriptions as normal. Care will continue to be provided by the same team currently within the Practice until the end of October.

The Practice, Hywel Dda University Health Board and the Community Health Council are working together to engage with patients to see how they would like GP services to be delivered from November. The engagement period starts today, Monday 1 August, runs until Monday 29 August. All patients are being written to explain the different ways they can provide feedback, including:  

• Completing a feedback form at the surgery and local pharmacies
• Calling 0300 303 8322, option 4
• Emailing ask.hdd@wales.nhs.uk
• Writing to us at FREEPOST HYWEL DDA HEALTH BOARD
• Online via www.haveyoursay.hduhb.wales.nhs.uk
• Online in a virtual meeting using Zoom or Microsoft Teams. Please email ask.hdd@wales.nhs.uk for more details.

Alternatively, you can feed back your views to the Community Health Council at https://hywelddachc.nhs.wales/get-involved/ways-to-share-your-views/gp-services-in-neyland-and-johnston/

All feedback will be collated and will form an important part of the consideration and decision making by the Health Board on how services will be delivered from November onwards.

Jill Paterson, Director of Primary Care, Community and Long Term Care for Hywel Dda University Health Board said: “We are committed to listening to and engaging with local populations around potential changes to services at Neyland and Johnson Surgery and we would therefore like to invite patients to get involved in the engagement process.

“We are committed to working closely with the Practice and the Community Health Council throughout this process and will keep patients informed of the results of this engagement exercise.”

Patients are reminded that services are also available through local community pharmacies who offer a range of expert services. Find out more here: https://hduhb.nhs.wales/healthcare/services-and-teams/pharmacy/