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Respiratory patients encouraged to join new online service

Over 2,000 people who receive care from Hywel Dda UHB’s respiratory service will receive a letter in the next few days inviting them to start using Patients Know Best (PKB),  a new online service designed to improve your patient experience and access to NHS services and information.

Patients Know Best is a secure UK based system that allows you to access information in relation to your health anywhere, at any time and puts you, the patient, in charge of your medical data. Your record is encrypted so that only you and those you give permission to can access it.

The system will also provide a secure online space to view your appointments letters; allow you to track and monitor your health and symptoms; and provide access to a library of health resources to aid in managing your health.

Chief Executive of Hywel Dda UHB, Steve Moore, said: “It is fantastic to be able to offer this new online service for our respiratory patients and we hope to roll this out to other services as soon as possible.

“Making better use of technology to enable our patients to access care and information has been a key priority of ours and has only been accelerated by the pandemic.

“I’d like to thank all the teams involved in getting Patients Know Best online in Hywel Dda and strongly encourage our patients to sign up if you receive an invitation from us.”

If you receive an invitation letter from us to register with Patient Knows Best, your letter will contain an invite and access code to join.

Patient feedback on Patient Knows Best has demonstrated: "Really useful and easy to use and a great way to check in when advice needed" and "personally the PKB app is a most useful tool easy to use, and to be able to communicate with professional people is a great help."

We hope the letter and information leaflet will help answer any questions you may have but please do not hesitate to contact our Improvement and Transformation team using the contact details on the letter should you have any further questions.