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Accessing our services when visiting Carmarthenshire, Ceredigion and Pembrokeshire

Summer 2025

Are you visiting our region on holiday? You have made a great choice and we hope you’re having a wonderful time. But if you need medical attention, do you know who can help and where to go? 

Unwell and unsure what to do? 

NHS 111 Wales is available 24 hours a day, seven days a week and offers guidance and care for non-emergency medical problems.  

The NHS 111 Wales website (opens in new tab) includes more than 65 symptom checkers and information about local services, and should be everyone’s first port of call before making a phone call. 

Please only call the NHS 111 Wales service (by dialling 111) if your health concern is urgent or you are directed to by the online symptom checker. This will help patients to get the right support and guidance in the right place at the right time. 

When to attend an emergency department (A&E) 

Only attend an emergency department if you have a life-threatening illness or serious injury, such as:  

  • Severe breathing difficulties  

  • Severe pain or bleeding  

  • Chest pain or a suspected stroke  

  • Serious trauma injuries (e.g. from a car crash)  

When to attend a minor injuries unit (MIU) 

If you have a less serious injury, then please visit one of our minor injury units. They can treat adults and children over 12-months of age, with injuries such as: 

  • Minor wounds  

  • Minor burns or scalds  

  • Insect bites  

  • Minor limb, head, or face injuries  

  • Foreign bodies in the nose or ear  

We have minor injury or walk-in services at Cardigan Integrated Care Centre, Tenby Hospital as well as at our main acute hospitals. For opening hours and journey planners, please check our minor injury unit page (opens in new tab). 

Urgent care but not an emergency 

If you have urgent care needs that cannot wait but are not 999 emergencies, please dial 111 for NHS 111 Wales for health advice and support. The number is free to call, and this service is available 24 hours a day 7 days a week. 

You can find out more about alternative services on our urgent and out of hours page (opens in new tab). 

Urgent mental health support 

If you need to talk to someone urgently about your mental health, or you’re concerned about a family member, call NHS 111 Wales and select option 2. You will be connected directly to a mental health professional from Hywel Dda UHB and will not need to wait long. The number is free to call from a landline or mobile, even if you have no credit on your phone. You can also choose an option for someone to call you back. 

Emergency dental treatment 

A dental emergency means that you need urgent assistance for a serious problem in your mouth. This could be caused by things such as infection and dental injury. 

Common emergency dental problems include: 

  • severe toothache where painkillers have not helped 

  • bleeding after a tooth extraction 

  • visible swelling of the neck or face 

  • knocked-out teeth 

For assistance, please call NHS 111 Wales - 24 hours a day 7 days a week. 

Accessing care in our communities 

Many community pharmacies can also provide walk-in, common ailment services without an appointment. Find further information on our community pharmacy web pages (opens in new tab).  

Pharmacists can also provide free confidential NHS advice and treatment for a range of common ailments. 

The list of common ailments includes: indigestion, constipation, diarrhoea, piles, hay fever, head lice, teething, nappy rash, colic, chicken pox, threadworms, sore throat, athlete’s foot, eye infections, conjunctivitis, intertrigo, mouth ulcers, cold sores, acne, dry skin/dermatitis,  ringworm, verruca, back pain, ingrowing toenails, vaginal thrush, oral thrush and scabies. 

A list of pharmacies that participate in the Common Ailments Service is available on our common ailments service pages (opens in new tab). 

Thank you.